Refund Policy

Draft. This page shows the structure of the policy, not the binding text. The reviewed version has not been published yet.

14-day money-back guarantee

Every paid plan comes with a 14-day money-back guarantee. If you are not satisfied with the service for any reason within 14 days of your purchase, you can request a full refund — no questions asked.

What the guarantee covers

• New paid subscriptions started on or after the launch date of this policy.
• The full amount of the first term you paid for.

What the guarantee does not cover

• Renewal terms after the first term. (You can always choose not to renew and the service runs until the end of the paid period.)
• Free plans. Nothing is charged, so there is nothing to refund.

If a payment went wrong

A duplicate charge, a charge after a cancellation, or a payment that failed and was still taken: write to the address at the bottom of this page with the invoice reference, and it will be looked at.

How a refund is paid

Back to the same payment method the charge came from. Payment is taken by an external payment provider; refunds travel back through it. Refunds are typically processed within 5–10 business days, depending on your payment provider.

Contact

Refund requests go to the address at the bottom of this page. Please include your invoice number so we can locate your purchase quickly.

Operating entity: Screen Composer · support@tvata.com